AI that runs alongside your TMS
and actually picks up the phone.
Dispatch, track-and-trace, load tender, exception handling — every workflow in logistics is a messaging game. We build the AI integrations that handle the routine traffic so your dispatchers can work the exceptions that actually need them.
Your dispatchers are on the phone all day. And not for reasons that add value.
Walk into any logistics office at 9am on a Tuesday and you'll find dispatchers doing three things: checking in on loads, answering 'where's my driver' calls, and retyping data between a TMS, an ELD portal, and a customer's tracking system.
None of those three require a human being. They require attention and patience and accuracy, which humans have, but they also require the first two at scale, which humans don't. That's the gap.
We build integrations that pick up the phone, read the ELD feed, and type between systems. Your dispatchers get to focus on exception handling — which is the actual job, and the part nobody can automate.
Four integrations that pay for themselves fast
Auto check-call handling
Routine 'are you on schedule' calls to drivers handled by a voice agent pulling real-time data from your ELD or tracking provider. Exceptions are flagged to a dispatcher; everything else is resolved without a human touch.
Customer track-and-trace auto-response
Inbound customer emails asking for shipment status get auto-resolved with live ETA data. No more 'I'll check and get back to you' — the answer arrives before the dispatcher opens the email.
Load tender triage and rate response
Incoming load tenders from customers or brokers get auto-screened against your lane history, capacity, and target rates. The dispatcher sees a pre-scored queue of tenders with suggested rates, not an inbox full of raw emails.
Exception summarization across systems
When something goes wrong — a late pickup, a damaged load, a detention claim — the AI gathers the data from every system involved and drops a summary into your dispatcher's workflow. No more digging through three portals to piece together what happened.
What changes after we ship
Dispatchers make or take 200+ check calls per day
Automated check calls with exceptions escalated to a human
Customer asks for an ETA, dispatcher checks three systems
Auto-responded in real time from the tracking feed
Load tenders reviewed manually, priced from gut feel
Pre-scored queue with suggested rates based on lane history
Your dispatchers stop being switchboard operators.
They become what they were hired to be: the people who handle the exceptions, the edge cases, and the relationships. The routine traffic runs itself, and your team scales without growing headcount.